How can we help?
Need help with your account, communities, events, or a technical issue? Find a quick answer below or contact the MiHub support team.
Contact support
Email us and a member of the team will get back to you within 1–2 business days.
Monday to Friday, 9:00 AM – 6:00 PM (PHT)
What to include
- The email address or username linked to your MiHub account
- The community, event, or merchant involved, if applicable
- A short description of the issue
- Screenshots or error messages if available
Privacy and your account
For privacy requests, contact privacy@mihubapp.com.
How to delete your accountFrequently asked questions
I didn't receive my verification code (OTP).
Codes are sent by email. Check that the email address you entered is correct, look in your spam or junk folder, and wait a few minutes before requesting a new code. If it still does not arrive, email us with the email address you used.
How do I sign in? I don't have a password.
MiHub doesn't use passwords. Enter your email and we'll send you a one-time code, or use Continue with Google or Continue with Apple. If you no longer have access to your email, contact support with your username and we will help you verify your identity.
How do I report or block a hub, meet, or product?
Tap the ⋯ menu on the hub, meet, or product and choose Report or Block. Blocking a hub stops messages between you right away. Hubs can report or block a person from their chat or a booking. Reports are reviewed by the MiHub team, and the person or hub you report isn't told who reported them.
How do I list my hub on MiHub?
In the app, open the menu on Home and tap Create to set up your hub: its name, category, logo, and cover photo. To get verified and connect it to MiPOS, email support with your hub name.
How do I make a privacy request?
To access, correct, or delete your personal information, or to ask a privacy question, email privacy@mihubapp.com. We may need to verify your identity before completing your request.
How do I delete my account?
In the app, go to Profile, then Settings, Account and Delete account. If you no longer have the app, follow the steps on our account deletion page.